Key documents

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Key documents

[/vc_column_text][vc_separator type=”normal”][vc_column_text]To collect the data from the framework requires, four questionnaires must be answered. In addition to surveys, data on travelers should be collected using travel diaries or a travel app. On this page you can find all the documents you need to use the framework in your pilot. English translations of all key documents are underway and will be published on this page as soon as possible.



The material consists of four surveys:


Survey for Users (A) must be distributed to and answered by the service users / customers before the pilot begins.


Survey for Users (B) should be distributed to and answered by the service’s users / customers when they have used the service for an extended period of time.


Survey for Service Providers (C) shall be distributed to the organization responsible for delivering MaaS-services in the pilot one month before the pilot ends.


Survey for Municipalities (D) (link coming soon) must be answered by involved municipalities and regions during the pilot’s course.


These surveys are designed from the perspective of evaluating ecological, economic and social impacts, not to evaluate how users / customers approach details or the design of each service. These questions must be addressed by the pilot itself.


To distribute the survey, a web-based survey tool should be used. It is up to each pilot to select and create these web surveys, but it is important to choose a tool that (i) provides the required question and answer formats, (ii) which can provide output in SPSS format, and (iii) that meets the requirements of the EU General Data Protection Regulation (GDPR). The questionnaire data shall be forwarded to the national database. Contact person is Eddie Olsson at RISE Viktoria, who can be contacted at eddie.olsson [at]


However, there may be people who cannot or do not want to answer digital surveys. Therefore, the opportunity to answer a paper questionnaire should also be offered. If this is the case, then this data should also be entered in SPSS format and submitted.


Travel Diary (click to download)

In addition, data on the user’s / customer’s travels should be collected through travel diaries and / or a travel app. This data must be collected for at least one 7-day cycle (Mon-Sun) before users / customers start using the service and for at least one 7-day cycle during the pilot (Mon-Sun) and after such a long time that new travel patterns have been established – a form of “steady state”.


The requirements for the travel app / equivalent are that it can document the travels of the individuals, more specifically each trip, how long the trip is in terms of distance and time, and distinguish between different modes of transport during one and the same trip.


A traditional travel journal is an option for those pilots and / or participants who cannot or do not want to use an app. The travel diary can be found here (link coming soon).[/vc_column_text][/vc_column][/vc_row]